Return Policy
Purchased equipment. Unused equipment in its original packaging may be returned within 30 days of delivery for a refund issued through the original payment arrangement. Contact us before returning anything so we can issue return instructions. Return shipping is the customer's responsibility unless the item arrived defective or incorrect. Refunds are issued within 5–10 business days after the returned item is received and inspected.
Defective equipment. If equipment arrives defective or fails under warranty, contact us. We will arrange repair, exchange, or return under the manufacturer's warranty terms.
Placed equipment (Equipment Placement Program). Placed equipment is EBS property and is not returnable for a refund. When your processing relationship ends, return it within 10 days using the prepaid label we email you, including the device, charging cables, power cords, and all accessories. Unreturned equipment is charged at replacement cost by ACH debit, per the Equipment Agreement.
Software and service plans. Monthly software and service plans may be cancelled at any time, effective at the end of the current billing cycle. Fees already billed for elapsed periods are not refundable.
Non-returnable items. Gift cards and downloadable products are not returnable.
Contact. sales@extraordinarybusinesssolutions.com — (202) 505-4332 — Mon–Sat 9 AM–9 PM, Sun 9 AM–5 PM ET.
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