The EBS Suite — Everything After the Sale
EBS Waitlist
The walk-in line, on the customer's phone: join by QR at the door, see your place and an honest wait, get texted when your chair or table is close.
Part of the EBS Suite — fourteen tools for everything after the sale, run from one HQ.
The Problem
The Walk-In Line Still Runs on Paper and a Guess.
Every booking app in the market assumes an appointment — the walk-in line still runs on a paper sign-in sheet and an “about 45 minutes” guess.
The customer who gives up and leaves takes the visit with them, and the sheet never shows it: nobody counts the walk-aways, so nobody knows what the line costs.
Waitlist moves the line onto the customer's phone — a real place, an honest wait, and a text when the chair or table is close.
How It Works
Join by QR. Watch Your Place. Get Texted When It's Close.
Step 1
Join by QR at the Door
Scan the QR at the door — or tap the shop's link — and join with a name and a mobile number. No app, no account.
Step 2
An Honest Wait, From the Day's Real Pace
Your status page shows your place and an estimated wait computed from the shop's real pace today. At two-away, a “you're close” text fires.
Step 3
Called — and Counted Into Regulars
When staff call you, an “it's your turn” text fires. After a served visit, you're invited into the shop's Regulars program, so the line feeds loyalty instead of evaporating.
What It Does
Built for the Line at the Door.
Waitlist sits beside appointment booking, never against it — run your scheduler for appointments and Waitlist for the walk-in line.
Join by QR
Scan at the door or tap the shop's link and join from your phone with a name and a mobile number.
Place + Honest Wait
A personal status page shows your place and a wait estimate from the shop's real pace that day.
Texted Twice
A “you're close” text at two-away, and an “it's your turn” text when staff call you.
The Staff Board
Staff run the line from a phone-friendly board: Call Next, Mark Served, Mark No-Show.
Walk-Aways, Counted
The number a paper sign-in sheet can never show — people who joined and left — as a headline stat.
Every Visit Flows Into Regulars
After a served visit, the customer is invited into the merchant's Regulars program.
Who It's For
For Any Door With a Line.
Barbershops and salons, restaurants taking walk-ins, any counter where people wait — if the line forms at your door, Waitlist runs it. It fits every trade EBS serves:
Pricing
Published Pricing. No Tiers, No Surprises.
EBS Waitlist — $19.95/mo per location, standalone.
Included at no extra cost for EBS processing clients.
EBS processing: Interchange + 0.50% + a per-sale fee by average ticket — $0 under $25 · $0.05 at $25–$50 · $0.10 at $50+ · $35/mo flat.
Every suite tool is set up with you, not sold off a shelf — mapped to your counter in a free Business Review.
Questions
Asked at the Counter.
How do customers join the line?
By QR at the door or the shop's link, from their own phone — a name and a mobile number, and they get a personal status page with their place and the estimated wait. Joining the line is the consent: texts about that visit only, and every text carries the STOP line.
How is the wait estimated?
From the shop's real pace today — a rolling average of today's completed service times — not a number somebody made up at the door. The console even shows quoted versus actual once the day's first calls land.
When do the texts go out?
Twice: when the customer is two away (“you're close”), and again when staff call them (“it's your turn”). Both fire from the line itself, the moment it moves.
Does Waitlist replace appointment booking?
No. It sits beside it: your scheduler keeps appointments, Waitlist runs the walk-in line. A shop can run both at once.
What does it cost?
$19.95/mo per location standalone — and for EBS processing clients the price is waived: Waitlist is included at no extra cost with your processing.
Not Sure Where the Gap Is?
Not Sure the Line Is the Gap?
Eight statements, one score, and a straight read on what to fix first — the line at your door, follow-up, your numbers, or your website.
Free Business Review
Everything After the Sale — Start With the Line at Your Door.
Tell us how the walk-in line runs today — a paper sheet, a guess, a host's memory — and we will map EBS Waitlist, and the rest of the suite, to your door in a free Business Review.